Frequently asked questions

Support · 3

• Do you offer premium support?

  Yes we do. Please use our Contact form to contact us about everything related to tracking.

• Do I need to mention my name?

  Yes, we cannot process contact requests without a name. We need to know your identity. Please always mention it.

• Which languages do you speak?

  We speak English, German and Turkish. Speakers of all other languages must write to us in English. We cannot process any other languages.